Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Request a Return Email us at etbrotherslogistics@gmail.com with your order number and reason for return. We'll respond within 1–2 business days with instructions.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–7 business days.

Non-Returnable Items For hygiene reasons, certain pet care items (ear cleaners, wipes, etc.) may not be eligible for return once opened. This will be noted on the product page.

Damaged or Incorrect Items If you received a damaged or wrong item, please contact us within 7 days of delivery and we'll make it right at no cost to you.